Help with the App
I Cannot Find a Recall
Check the country first. A notice from Spain will not appear while Portugal or France is selected.
Next, clear the year and date filters and try a shorter search. For example, search for the medicine name without its strength or package size. For a lot or product code, check every letter and number.
If there is still no match, search the medicines authority's website. RecallRx may not yet include a new notice, and older notices may not be available from every source.
The Data Looks Out of Date
Check the update status at the top of the app. It shows the exact time of the latest data update for the selected country and warns when that update is more than 48 hours old.
Reload the page to make sure your browser is not showing an older copy. If the warning remains, use the official authority links until the next RecallRx update has completed.
Only One Country Appears
Reload the live app and use the country buttons in the top navigation. If an old saved page still shows only Spain, open the current address directly:
The Search Page Repeats Inside Itself
Open the direct app link above instead of an old bookmarked documentation or embedded-app address. Then replace the old bookmark. Reloading the direct link usually removes a cached copy of the earlier layout.
A Label Is Unclear
Hover over the label with a mouse or move keyboard focus to it. Labels such as
Completo, Revisar, and Sin CIP include a short explanation. The
Use the App guide also explains the colors and update status.
I Still Need Help
Report a reproducible problem in the GitHub issue tracker. Include the country, search term, filters, and browser you used. Do not include personal or private health information.